Return and Refund Policy

At Absolute Gifts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy, subject to the following terms and conditions:

1. Eligibility:

  • To be eligible for a return and refund, items must be unused, in their original condition, and returned in the original packaging.
  • Certain products, such as personalized or customized items, gift cards, and perishable goods, are exempt from being returned.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at or by phone at +34 697 271 181.
  • Please provide your order number and details of the item(s) you wish to return. We will guide you through the return process and provide you with a return authorization if applicable.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refund:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 15 days and automatically applied to your choice of bank account, detailed requested by our company. Please note that it may take some time for the refund to reflect on your bank statement.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process as outlined above and place a new order for the desired item.

6. Non-Returnable Items:

  • Certain items are non-returnable, including but not limited to personalized or customized products, gift cards, and perishable goods.

7. Damaged or Defective Items:

  • If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage or defect for our records.

8. Cancellation of Orders:

  • Orders can be canceled and fully refunded if requested before the items are shipped. Once the items have been dispatched, the standard return and refund policy applies.

9. Contact Us:

  • If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Absolute Gifts is enjoyable and hassle-free.

For further assistance or to initiate a return, please contact us via email at or by phone at +34 697 271 181.

Last updated: May 20, 2024